Frequently Asked Questions

To place an order, add the selected products to the basket, proceed to checkout and complete the order form. Once payment is approved, you will receive a purchase confirmation by email.

We accept payments online bank transfer, BLIK, by payment card , bank transfer traditional as well as for cash on delivery (cash on delivery). The store also offers convenient online payments through Przelewy24

Delivery cost depends on the selected shipping method and is shown during checkout.
For courier deliveries within Poland, we offer free delivery.
Cash-on-delivery shipments are subject to a fee of 18.99 zł (InPost)  or 24,99 zł (DPD)

Delivery charges apply to solar panels and wholesale orders 219 zł per pallet.

Standard order processing time is 1–2 business days.
Orders placed:
• with InPost delivery within an hour 18:00 – we ship the same day,
• with DPD delivery within an hour 13:00 – we also ship the same day.

If a product is out of stock, fulfilment may take longer – up to 5 business days. We keep you informed of any delays.

Yes. Once your order has shipped, you will receive an email with the tracking number and link.

Yes. By law, you have 14 days to withdraw from the agreement without giving a reason. Simply complete the return form and send the product back undamaged. Full return information is available under  Returns.

If a product is faulty, contact us using the contact form, by telephone or email, attaching photographs and a description of the fault. We will review the complaint within 14 days.

No. You can place an order as a guest without registering.
Creating an account provides additional benefits, such as view order status and access to your complete purchase history.

If your order has not yet shipped, contact us as soon as possible and we will try to make the changes.