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We know that a product may sometimes fall short of expectations, so you can return it without giving a reason.
You have 14 days from receiving your parcel to decide whether to return the goods.
– Send the goods back to us no later than 14 days after notifying us of the return.
– The Product must show no signs of use – you may inspect or test it, but not use it.
- Include the receipt or other proof of purchase in the parcel.
You are responsible for the cost of returning the parcel.
The refund (including the cost of the least expensive delivery method we offer) will be made within 14 days of our receipt of the returned product.
We will refund the same account used to pay for the order unless you specify another preferred method on the return form.
The return form is available below – download it, print it and include it with the return parcel. This will simplify and speed up the process. You can also notify us of withdrawal by email.
Send the parcel to the return address:
Wisienka Sp. z o.o.
ul. Szparagowa 3A
66-004 Zielona Góra
tel. 787 321 982
Email: sklep@offgridowo.pl
(we do not accept cash-on-delivery parcels)
After receiving the parcel, our team will check whether the returned item meets the return conditions. If everything is in order, you will receive a refund within 14 days using the method selected on the return form.
You can download the return form here and include it with your return parcel